Striking the Right Connection with Customers
Program Duration: 1 Day
WOW facilitates your Customer Interfacing Staff on:
- Building competitive advantage by creating awareness on the challenges of the 21st century demanding customer.
- Empowering people with customer focused knowledge and experience.
- Creating ownership to innovate & deliver a memorable customer experience
21st century Customers have high levels of awareness, are globally travelled and are technology savvy. They are more open to trust the opinion of their friends and family other than the marketing plan of your institution. When they get the best customized service which makes them happy or makes them feel extra special irrespective of the cost of the service; they not only admire the work of your institution but in turn help spread a positive opinion of it by making their family and friends your brand ambassadors.
A few examples of questioning by the new age aware customers……
Can this T-shirt/ pant/jacket be washed in laundry or requires dry-cleaning?
Which mobile has better picture quality?
Which company’s golf set is of better quality and why?
Can you tell me the flavour of this tea/coffee?
How many days would my online replacement take?
Did anyone teach you how to smile?
Why are you so defensive?
Should I leave this shop or do you still want to talk on your phone?
Excuse me? Can you talk politely please?
Challenge lies in harmonizing the whole frontline staff to decode, innovate and deliver on the corporate vision.
Don’t wait. Act and gift yourself a game-changing- WOW: “CUSTOMER CONNECT” training program for your customer interfacing staff to strike the right connection with the customers.