DELIGHTFUL CUSTOMER EXPERIENCE PROGRAMS
CUSTOMER CONNECT (For frontline staff)
WOW specializes in delivering training to frontline / customer interfacing staff under its flagship training program called “CUSTOMER CONNECT”. These trainings will exponentially improve the customer satisfaction index thereby ensuring loyal customers.
WOW facilitates your Customer Interfacing Staff on:
- Building competitive advantage by creating awareness on the challenges of the 21st century demanding customer.
- Empowering people with customer focused knowledge and experience.
- Creating ownership to innovate & deliver a memorable customer experience
21st century Customers have high levels of awareness, are globally travelled and are technology savvy. They are more open to trust the opinion of their friends and family other than the marketing plan of your institution. When they get the best customized service which makes them happy or makes them feel extra special irrespective of the cost of the service; they not only admire the work of your institution but in turn help spread a positive opinion of it by making their family and friends your brand ambassadors.
Challenge lies in harmonizing the whole frontline staff to decode, innovate and deliver on the corporate vision.
Don’t wait. Act and gift yourself a game changing- WOW: “CUSTOMER CONNECT” training program for your customer interfacing staff to strike the right connection with the customers.
WOW's recipe for Delightful Customer Experience Training:
- Taking up the challenges of the new age customer
- Winning attitude to connect with all types of customers & their diverse behaviours
- Creating first impression on customers
- Gaining confidence to handle customer queries and complaints
- Bridging corporate and self-vision to create sense of belonging to the organisation
- Developing inter personal skills
- Learning corporate communication
- Connecting with the supervisory level to meet the corporate vision
- Frontline Staff of Hotel/Travel/Aviation Industry
- Sales Staff of Company’s in sectors like Retail/Insurance/Telecom etc.
- Service Staff of Manufacturing companies
- Payment Collection Staff
- Frontline Staff of Hospitals (Registration’s staff, Administration, Nurses, GDA etc.)
- Role play to strike the right connection
- Situational Case studies of top brands and their practices
- Simulated individual/team exercises to decode customers
- Individual/team exercises to enhance creativity
- Group discussions for critical analysis
- Modern stress management techniques
- People skills to deliver consistently
- Audio & video motivational presentations
- Improve Inter personal relationships
- Customer friendly
- Retain and attract new customers
- Anticipate queries / problems and find solutions
- Enhance leadership skills and corporate communication