DELIGHTFUL CUSTOMER EXPERIENCE PROGRAMS
EFFECTIVE TEAM MANAGEMENT (For Supervisory and Managerial staff)
WOW has designed a program “EFFECTIVE TEAM MANAGEMENT” for Supervisory and Managerial staff which enhances their sensitivity towards resolving customer issues and problems by virtue of supporting their frontline staff with fast decision making. This program also creates team bonding to create requisite environment for better coordination.
WOW facilitates your Supervisory Level to:
- Create awareness on the core challenges of 21st century demanding customer
- Empower people with desirable knowledge and skills
- Enhance corporate communication to deliver on the corporate vision
21st century Customers have high levels of awareness, are globally travelled and are technology savvy. They are more open to trust the opinion of their friends and family other than the marketing plan of your company. When they get the best customized service which makes them happy or makes them feel extra special irrespective of the cost of the service; they not only admire the work of your company but in turn help spread a positive opinion of it by making their family and friends your brand ambassadors.
Amazon, USAA, Hilton, Chic-fil-A, Sony, Apple happen to be listed among top 10 best customer centric companies globally. Their customer retention any day varies between 95-98%. Customers time and again want to buy from them.
What special magic do these companies weave with the globally demanding customers?
Which special skills does the management of these companies apply that their employees deliver par excellence?
How do their supervisors handle the frontline staff from different family & educational backgrounds?
Why do their supervisors get appreciation & added growth from middle management?
Customers globally have changed & have become more demanding. So, why not go with the flow of decoding, acting and delivering a memorable experience to them.Challenge lies in harmonizing the whole supervisory level to innovate, empower, act and deliver on the corporate vision.Don’t wait. Act and gift your company the game changing powerful WOW-“EFFECTIVE TEAM MANAGEMENT” training program for your supervisory level.
- Networking with frontline staff & middle management
- Delivering on the corporate vision with the right corporate communication
- Enhancing presentation skills
- Winning attitude to connect with different types of customers with their diverse behaviors
- Improving on customer complaint handling skills
- Applying best leadership practices
- Developing people oriented skills to motivate frontline staff
- Supervisory Staff of Hotel/Travel/Aviation Industry
- Supervisory Staff of Company’s in sectors like Retail/Insurance/Telecom etc.
- Supervisory staff of Manufacturing companies etc.
- Supervisory staff of Payment Collection desk
- Supervisory Staff of Hospitals (Registration’s staff, Administration, Nurses, GDA etc.)
- Role play to strike the right connection
- Situational Case studies of top brands and their practices
- Simulated individual/team exercises to decode customers
- Individual/team exercise’s to fire creativity
- Group discussion’s for critical analysis
- Modern stress management techniques
- People skills to deliver consistently
- Audio & video motivational presentations
- Delegate more tasks effectively
- Focus on more important managerial responsibilities.
- Boost productivity by helping your customer inter – facing staff work smarter
- Improve on customer complaint handling skills
- Apply best leadership practices
- Help reduce attrition