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Competency Mapping & Training Need Analysis (TNA)

WOW develops Competency Framework for customer interfacing staff to identify Functional and Behavioural skills required in their day to day performance for customer delight.

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Development of Customized Content & Implementation

WOW creates customized content with simulation techniques & role plays based on skill gaps. These programs are totally interactive & they are more beneficial than a typical classroom training. Customized content is related to typical industry scenarios and frequently encountered issues. Commonly following life skills are important in any industry/corporate.

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Delightful Customer Experience Programs

WOW specializes in delivering trainings to frontline/customer Interfacing staff, supervisory & managerial employees. These trainings will exponentially improve the customer satisfaction index thereby ensuring loyal customers.

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THE WOW EFFECT

CORPORATE DELIGHTFUL CUSTOMER EXPERIENCE SOLUTION

We offer consultancy services and training programs under the guidance of founder director Sumi Khandpur and her versatile team.

From developing Competency Framework, conducting Training Need Analysis and delivering customized training programs; they all help in building and strengthening the company's brand image.

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OUR STRENGTH

18Years of Experience
20000People Trained
50Organisations with WOW Effect

Why Us?

Scientific Methodology to identify training gaps

Effective and measurable results to clients

Role play to strike the right connection

Situational case studies of top brands and their practices

Simulated individual / team exercises to decode customers

Individual / team exercises to enhance creativity

Group discussions for critical analysis

Audio & video motivational presentations

Testimonials

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Newsletter

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Esteemed Clients with WOW effect

Blog

18 Dec

Mindless Training

Imagine a doctor prescribing you with a diabetes medicine for curing high blood pressure? Total

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